If you are not fully satisfied with our products or experience any discomfort during use, we offer an unconditional return and exchange service. Simply contact us within 30 days of purchase, and we will arrange a full refund or exchange to ensure a worry-free shopping experience.

We provide every customer with professional online customer support, ready to answer any questions about product usage, ingredients, or effects. Whether through phone, email, or online chat, our customer service team will respond promptly within 24 hours to assist you.

To help you find the products that best suit your needs, Mucai Biotech offers personalized skincare and makeup advice. Through skin type tests or communication with our professional consultants, we will recommend the best product combinations, ensuring that every choice perfectly matches your needs.

Every product from Mucai Biotech undergoes strict quality control to ensure that you receive the highest quality items. If you find any quality issues (such as damage or expiration) upon receiving your order, please contact us immediately, and we will offer free replacements or a refund to protect your rights.

To ensure your satisfaction after using our products, we regularly conduct after-sales follow-up and satisfaction surveys to gather your feedback. Based on your suggestions, we continually improve our products and services. Your opinion is incredibly important to us, and we are committed to providing you with a better experience.