Guangzhou Mucai Biotechnology Co.,Ltd.
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  • Q:

    Can I apply for sample testing?

    A:

    We provide sample application services, and you can choose the required product samples for testing. Please contact our account manager to explain your needs, and we will arrange suitable samples for you.

  • Q:

    How long is the production cycle of the product?

    A:

    Depending on the product type and order quantity, the production cycle is usually 7-30 working days. The production cycle of customized products or bulk orders may be longer. Please confirm the specific time with our sales representative.

  • Q:

    What if there is a quality problem with the product?

    A:

    We implement strict quality control on all our products. If you receive a problematic product, please contact our after-sales service team within 7 days, and we will provide you with a return or reissue.

  • Q:

    How to deal with after-sales problems or customer complaints?

    A:

    We provide a dedicated after-sales support team for B-end customers. If you encounter product quality problems or other after-sales problems, please contact your account manager or after-sales service team in time, and we will respond and handle it within 24 hours.

  • Q:

    How to sign a cooperation agreement?

    A:

    Once we reach a cooperation intention, the two parties will sign a formal cooperation agreement, which includes product supply, price terms, payment methods, etc. All cooperation terms will be clearly stated in the agreement to ensure the interests of both parties

  • Q:

    Is there a minimum order quantity requirement?

    A:

    Yes, the specific minimum order quantity (MOQ) will vary according to different products and market needs. Please contact our sales representative for more information about MOQ.

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