FAQ

Q:
How to become an authorized distributor of Mucai Bio?

A:

Please submit an application through our cooperation application page, provide company background information and sales plan. We will contact you after receiving your application and arrange further cooperation discussions based on your application.
Q:
How to obtain product customization services?

A:

If you need customized products (such as brand logos, packaging design, etc.), please contact our business team, we will provide personalized customization solutions according to your needs and negotiate relevant terms
Q:
Can I use Mucai Bio's brand and marketing materials in my market?

A:

We provide authorized distributors with a complete brand resource package, including marketing materials, product images and promotional copy. The specific authorization and scope of use will be detailed in the cooperation agreement.
Q:
How to place bulk orders?

A:

You can place an order directly through our website, or contact our sales representative to purchase in bulk through B-side dedicated channels. We provide customized quotes and delivery services for bulk orders.
Q:
What payment methods are supported?

A:

We support a variety of payment methods, including bank transfer, wire transfer, letter of credit, and online payment platforms. The specific payment method will be agreed with you when the order is confirmed
Q:
Can my order be modified or cancelled?

A:

Once the order is confirmed and the payment is completed, we will process your order as soon as possible. If you need to modify or cancel, please contact our customer service team as soon as possible, and we will do our best to assist before the order is shipped.

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